Frequently Asked Questions
Everything you need to know about shopping with OzMobiles.
What kind of testing do your devices undergo?
Every device at OzMobiles undergoes a rigorous 72-point functional inspection to ensure it meets our high standards. This includes testing battery health, screen responsiveness, camera quality, and all internal hardware components.
Do your products come with a warranty?
Yes, all our devices come with a standard 12-month warranty that covers any manufacturing defects or hardware failures. We also offer extended warranty options for additional peace of mind.
What are your shipping times and costs?
We offer free standard shipping on all orders over $100. Most orders are processed within 24 hours, and delivery typically takes 2-5 business days depending on your location. Express shipping options are available at checkout.
Can I return my device if I change my mind?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange, provided the device is in its original condition.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip Pay.
Are the phones unlocked to all networks?
Yes, all smartphones sold by OzMobiles are factory unlocked. This means they are compatible with any SIM card from any network provider globally.