OzMobiles Returns & Warranty Policy
At OzMobiles, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy and a comprehensive 12-month warranty on all our certified pre-owned devices. Whether you have changed your mind or encountered a technical fault, our streamlined process ensures a quick resolution.
Submit a Request
Log into your account or visit our returns portal to submit a request with your order number and the reason for the return.
Prepare Your Device
Back up your data, factory reset the device, and remove all security locks such as 'Find My iPhone' or Google accounts.
Ship It Back
Carefully pack the device in protective packaging and use the prepaid shipping label provided by our support team.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund, exchange, or repair within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing